Terms & Conditions

By booking a class, you automatically agree to the below Terms & Conditions.

Urban Flow Reformer Limited

Group Reformer Training & Private Reformer Training

Purchase & Bookings Policy

All class packs must be purchased, before booking a class.

All group class, retail purchases, and bookings can be scheduled through the Mindbody App https://urbanflow.studio/sign-up-and book/#schedule.

Private sessions & The Studio Take Over must be scheduled via email. The Gossip Girl referral’s must also be emailed to hello@urbanflow.studio and management will apply these sessions to your account.

All class packs are non-refundable and are not transferable to another client.

Package and class expirations will be as follows:

Months are defined as 1-calendar month from the date of purchase; all expiration dates are listed on your account at the date of purchase.

Classes must be attended by each package’s expiration date.

Refund Policy

We do not offer refunds on any packs/sessions unless required by law, or in special circumstances regarding a medical condition arising, with medical certification from a qualified and practicing medical health practitioner
being provided to Urban Flow Reformer Ltd hello@urbanflow.studio. Once off exemptions may be granted at the discretion of management.

Cancelled by Urban Flow Reformer

Full refunds will be offered if a class is cancelled by us.

Cancellation Policy

Urban Flow Reformer offers small, boutique-sized classes, which can fill quickly preventing others from being able to book into the class. Consequently, a 12-hour cancellation policy provides a fair opportunity for all clients to attend at a time suitable to them. To prevent loss of class credit, a group class booking must be cancelled at least 12 hours before class start time.

If the class is cancelled less than 12 hours before class start time, class credit will be forfeited. This is for ANY cancellation reason including, but not limited to, sickness, COVID -19, injury, traffic, accidental bookings, multiple bookings or transportation issues.

Urban Flow Reformer private sessions are provided at the availability of our trainers. Given our trainers have set aside their time to provide private sessions pre-post group class blocks, any changes to private appointments require a fair notice period of 12 hours for the trainer and Urban Flow Reformer via email or
phone. If there is less than a 12 hour notice the client will be charged half the session fee.

Change of Trainer

We reserve the right to change trainers at any given time without notifying the client. It will be reflected on the schedule as soon as possible.

Waitlist Procedure

Clients can add themselves to a waitlist for a full class. If someone cancels before the 12 hours you will be automatically added to the class and notified via email. If there is a late cancellation less than 12 hours before a class, then you will not be added automatically. Clients will then only be able to manually add if that space is
available.

Please do not add yourself to multiple waitlists. If you are added to the class from the waitlist and do not cancel within the cancellation period, you will be responsible for payment of each class you are added too.

Equipment

Socks: It is compulsory to wear grip socks in our classes. If you do not purchase your own they are available for purchase at the studio for £15.

Payment: For health safety and security reasons we do not accept cash at our studio. Please make sure you have an updated credit or debit card on your account to make any in studio purchases.

Health & Safety – COVID-19 Policy

Urban Flow Reformer is committed to your health and well-being. We are dedicated to providing you with a clean & hygienic environment so that you can exercise safely within our studio. Everyone will be provided with products to sanitize their area after their class and are required to wipe down their work out area and equipment.

The health of our clients is of the utmost importance to us, so if you feel sick or believe that you may have been exposed to COVID, we kindly request that you cancel your session and recommend you follow UKGOV guidelines on self-isolation before returning to the studio.

Client Responsibility

If you have contracted a communicable disease, such as COVID-19 or any other, please ensure you have written clearance from a medical practitioner that you have been cleared to partake in group exercise.

Age Restrictions

Urban Flow Reformer requires clients to be a minimum of 16 years of age to partake in our group classes. Children under the age of 16 cannot take part in group classes and are not permitted to enter the studio or be left alone in the waiting area.

Pregnancy

Clients can continue attending classes at Urban Flow Reformer if they are already regular clients and have been training at our studio before their pregnancy for a reasonable amount of time. We still ask that they obtain clearance from their medical advisor and inform the instructor so they can receive the proper modifications for certain exercises. Brand new clients are not permitted to start group classes during pregnancy. We do allow private bookings with clearance from a medical advisor for new pregnant clients.

Class Attendance

• All clients are required to be signed in by the instructor before commmencing the class.

• If you are more than 10 minutes late to class, you may not be able to attend the class. This is due to consideration of the trainer, other clients, and the importance of warm-up. This decision will be at the discretion of the Urban Flow Reformer trainer.

• Urban Flow Reformer owners and/or trainers reserve the right to restrict clients to certain classes or exercises in view of ‘best practices & safety for the client. We also reserve the right to refuse client participation in classes who require medical clearance to exercise and do not provide appropriate supporting documentation.

Acknowledgements

You acknowledge and agree that:

1. You are in a suitable physical condition to participate in classes;
2. You are not suffering from any physical conditions which may be exacerbated by participation in classes;

3. You will disclose all known pre-existing physical conditions to Urban Flow Reformer before participating in classes;

4. Participating in physical exercise in connection with classes may increase the risk that you suffer physical injury or harm, and you assume and accept liability for such risk, injury and harm entirely;

5. You have not relied on any warranty, representation, or statement, whether oral or written, made by Urban Flow Reformer or any of its employees or agents relating to or in connection with the subject matter of these terms and conditions.

Privacy & Security Policy – Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt-out of further mailings.

Urban Flow Reformer Ltd will never sell trade, rent, exchange, or otherwise share your personal information with any other person, company, or organisation.

Miscellaneous

1. If any provision of these terms and conditions at any time becomes void, voidable, or unenforceable, the remaining provisions will continue to have full force and effect.

2. A party’s failure or delay to exercise a power or right under these terms and conditions does not constitute a waiver of that party’s power or right.